Refund policy

Last updated: January 5, 2026

At Benow, we want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully to understand how returns and refunds are handled.

Returns

We accept returns within 30 days of delivery, provided that:

The item is unused, unworn, unwashed, and in its original condition
All original tags, packaging, and accessories are included
The item is not marked as final sale or non-returnable

To initiate a return, please contact us at hello@benow.me with your order number and reason for the return. Returns sent without prior approval may not be accepted.

Non-Returnable Items

The following items are non-returnable:

Items marked as Final Sale
Gift cards
Customized, personalized, or made-to-order items
Items showing signs of wear, use, or damage caused by the customer

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping fees are non-refundable
We recommend using a trackable shipping service, as we are not responsible for lost return shipments

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@benow.me, including photos of the issue.
We will evaluate the situation and offer a replacement or refund when applicable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method
Refund processing may take 5–10 business days, depending on your bank or payment provider

Exchanges

At this time, we do not offer direct exchanges.
If you wish to exchange an item, please return the original item (if eligible) and place a new order.

Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.
Once an order has been shipped, it cannot be canceled.