Refund policy
Return & Refund Policy
Last updated: August 20, 2026
At Be Now, we want you to be satisfied with your purchase. Because we work with third-party suppliers to bring you our products, please read this policy carefully.
Eligible Refund Cases We offer refunds in the following situations:
- The item arrived damaged or defective
- The item received is incorrect (wrong product or color)
- The package was lost in transit and not delivered within 45 days of shipment
To request a refund, contact us at hello@benow.me within 30 days of delivery with your order number and photos of the issue. We do not require customers to return items in most cases. Our team will assess each situation individually.
Size & Fit Issues Our products ship directly from suppliers, which makes physical exchanges for size not feasible. To avoid size issues, we strongly recommend consulting the size guide on each product page before purchasing.
If you ordered the wrong size, we may offer a partial store credit at our discretion, evaluated case by case.
Non-Refundable Situations
- Change of mind or buyer's remorse
- Incorrect address provided by the customer
- Delays due to customs, natural disasters, or other events outside our control
- Items marked as Final Sale
Refund Process Once approved, refunds are issued to the original payment method within 5–10 business days.
Order Cancellations Orders can be canceled within 12 hours of purchase if not yet processed.
Contact Us If you have questions about this policy, contact us at: 📧 hello@benow.me 🌐 benow.me