Shipping policy

Last updated: January 5, 2026

At Benow, we aim to deliver your order as efficiently as possible. Please review our shipping policy below for details on processing times, delivery estimates, and important shipping information.

Order Processing Time

Orders are typically processed within 1–3 business days
Orders are not processed or shipped on weekends or holidays
Once your order has been processed, you will receive a shipping confirmation email with tracking information (when available)

Shipping Times

Shipping times are estimated and may vary depending on product availability, destination, and carrier performance.

United States: Estimated delivery 7–20 business days
International Orders: Estimated delivery 10–30 business days

Please note that delivery times may be extended due to customs clearance, carrier delays, weather conditions, or high-demand periods.

Shipping Rates

Shipping costs are calculated at checkout and may vary depending on your location and selected shipping method.

Occasionally, Benow may offer free shipping promotions, which will be clearly displayed on the Site.

Tracking Information

Tracking details will be provided once your order ships
Tracking updates may take several days to appear in the carrier’s system
In some cases, tracking may show limited updates until the package reaches the destination country

Customs, Duties & Taxes

For international orders:

Customs duties, taxes, or import fees may apply
These charges are the responsibility of the customer
Benow is not responsible for delays caused by customs processing

Incorrect or Incomplete Address

Please ensure that your shipping address is correct at checkout.

Benow is not responsible for orders delayed or lost due to incorrect or incomplete addresses
Additional shipping fees may apply if a package must be reshipped

Lost, Delayed, or Stolen Packages

Delivery delays are sometimes beyond our control
If a package is marked as delivered but not received, please contact your local carrier first
Benow is not responsible for stolen packages after delivery confirmation

If you experience an issue, contact us at hello@benow.me and we will do our best to assist.

Order Changes & Cancellations

Orders may be modified or canceled within 12 hours of purchase
Once an order has been processed or shipped, changes or cancellations are no longer possible